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FREQUENTLY ASKED QUESTIONS (FAQS)

What is the maximum size for an Attachment?

The Maximum size for an attachment in the Hosted Email and Exchange environment is 50mb.

What is Outlook Web Access (AWS) ?

Outlook Web Access or OWA is a way to access your email online from any computer. This can be useful if you’re not at home or in the office where email is usually checked through an email client.

What are public folders?

Public folders are a feature of Microsoft Exchange that you can use to share information with others within your organization. Public Folder administrators can set privileges for users to access a folder, or the folder can be made available to everyone within your organization. Public folders contain contacts, calendar items, messages, journal entries, or notes.

Help! I am locked out of my control panel!

No worries, just raise a case in the MailShark Support Portal and ask for assistance or a password reset.

How do I purchase more storage, mailboxes and licenses for my account?

Just raise a case in the MailShark Support Portal advising of your requirements.

How do I submit a support ticket?

Submitting a ticket is easy. Just login to the MailShark Support Portal.

How do I perform "XYZ" on my setup?

Just visit the SharkSpot Knowledge base to look for answers. If there's no particular answer to your query, raise a case in the MailShark Support Portal.

How much does SharkSpot Hosted IMAP/POP3 cost?

Hosted IMAP/POP3 costs you $5.00 per month per mailbox.

All countries outside Asia will be in USD pricing.

How much does SharkSpot Hosted Email cost?

Hosted Email costs $10.00 per month per mailbox.

All countries outside Asia will be in USD pricing.

How much does SharkSpot Hosted Exchange cost?

Hosted Exchange costs $20.00 per month per mailbox.

All countries outside Asia will be in USD pricing.

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